Need help with navigating the website or placing an order?
MAKE SURE YOUR CARD INFORMATION IS CORRECT.
If you are having problems with your credit card or debit card going through, it could be an easy fix.
- Check the back of the card and ensure the CVV three-digit number is correct.
- Make sure the billing address entered matches the address on your credit card statement.
- Make sure you haven't passed your card's expiration date.
- If your card is working in other places and not on our website, please contact our Customer Service team so we can better assist you.
MAKE SURE COOKIES ARE ENABLED IN YOUR BROWSER SETTINGS.
A quick way to test if cookies are enabled is to try to add a product to your cart. If you can't add it, then your cookies are off. To fix this, go to your browser settings, select allow all cookies, and then reload the page on our website.
Here is some more information on how to enable cookies in your browser.
MAKE SURE AN AD BLOCKER ISN'T BLOCKING YOU FROM OUR SITE.
If you are using an ad blocker, either turn it off, add nobleworksinc.com to the list of “allowed” sites, or use a different browser without an ad blocker extension installed.
Here is some more information on how to turn off blockers.
HARD REFRESH YOUR BROWSER.
If you are trying to buy something that has been in your cart for a few days, your cart might have expired. You can fix this by hard refreshing your browser.
Here is some more information on how to hard refresh your browser.
OPEN A NEW INCOGNITO WINDOW.
If none of the other solutions are working, open an incognito window in your browser and check out there. This will force a hard reload in your browser.
Here is some more information on how to open an incognito window.
POSSIBLE COUPON ISSUES
Here are a few things to consider should you see an error message when trying to apply a promotion coupon code:
- Only one coupon code may be used per transaction.
- Make sure to click 'apply' after entering a coupon code.
- Make sure your cart contains the promoted products and meets the order minimum purchase requirements.
- Double-check the promotion dates.
TRY ANOTHER BROWSER
Try using an alternate browser, as some older browser versions might not be compatible with current site designs.